About us
Built around the care that is hardest to find
NDIS Provider
- Clinical oversight
- Registered nurses
- Service area
- Melbourne metropolitan area
- Referral response
- Within one business day
- Plan types
- NDIA, plan and self-managed
Our approach
Expertise, led with kindness
Our name is a promise about both halves of the job. The expertise is real: registered nurses hold clinical oversight of every clinical support we deliver, and our workers are trained and signed off for the specific care each person needs — not given a generic induction and sent out.
The kindness is not decoration either. Most of what we do is personal: complex personal care, hands-on nursing in the family home, supporting someone through behaviours that frighten their own family. How that care feels matters as much as whether it was clinically correct.
We are deliberately built to take the referrals that get declined elsewhere — PEG feeding, complex bowel care, complex wound management, restrictive practice implementation, short-notice hospital discharge. Those referrals need a provider that answers quickly and honestly, and that is the standard we hold ourselves to.
What we stand for
How we decide things when it is not obvious
Values are only useful if they tell you what someone will actually do. These are ours.
Respect
We support people of every background, culture, faith, gender identity and sexuality. We match workers on language and culture wherever we can, and we treat your home as your home.
Dignity
Personal care, complex care and behaviour support are intimate. We move at your pace, explain what we are doing, and never treat a person as a task.
Empowerment
Your plan is built around your goals, not our roster. Care plans, agreements and reports are written in language you can actually read, so the decisions stay yours.
Innovation
We keep up with current clinical practice and look for better ways to deliver support. New approaches are adopted only once we are confident they are safe for you.
Compliance & safeguards
The things you should be able to check
Trust in disability support should not rest on a warm feeling. These are the concrete commitments behind our care.
- Registered NDIS provider, audited against the NDIS Practice Standards
- Bound by the NDIS Code of Conduct
- Nurses registered with the Nursing and Midwifery Board of Australia (AHPRA)
- NDIS Worker Screening checks for all support staff
- Documented incident management and complaints processes
- Nurse-led clinical governance over every clinical support
Where we work
Across Melbourne metropolitan area
If you are just outside these areas, still call us. We would rather tell you honestly than have you guess.
- Melbourne CBD & inner suburbs
- Northern suburbs
- Western suburbs
- Eastern suburbs
- South-eastern suburbs
- Bayside & Peninsula
Talk to us
Not sure where to start? Start with a conversation.
Tell us what is going on and we will tell you honestly whether we can help, and how quickly. No obligation, no pressure — and we respond within one business day.
Or email admin@expert2care.org
Expertise, led with kindness