Specialist NDIS nursing and complex care across Melbourne

Yes. Expert 2Care is a registered NDIS provider, which means we are audited against the NDIS Practice Standards and bound by the NDIS Code of Conduct. Registered providers can support participants whose plans are NDIA-managed, plan-managed or self-managed.

We support participants across the Melbourne metropolitan area, including the CBD and inner suburbs, the northern, western, eastern and south-eastern suburbs, and the Bayside and Peninsula areas. If you are outside these areas, call us — we will tell you honestly whether we can help.

Yes, and it is what we specialise in. We deliver supports including PEG and enteral feeding, complex bowel care, catheter support, subcutaneous injections, complex wound care, dysphagia and mealtime management, and epilepsy support. Workers are trained against the NDIS high intensity support skills descriptors and work under registered nurse supervision.

We respond to every enquiry and referral within one business day with a clear answer on capacity. For hospital discharges we move faster, because discharge dates do not wait. Straightforward supports can often start within a week; high intensity supports take a little longer because worker training and competency sign-off must be completed first.

Yes. We work directly with hospital discharge planners, social workers and allied health teams, and can attend discharge planning meetings in person or online. We can also provide interim supports while a plan review or change of circumstances is being processed, so a participant is not stuck in hospital waiting on paperwork.

No. We are an implementing provider, which means we deliver behaviour support plans written by a registered specialist behaviour support practitioner. We train our workers in your specific plan, collect the behaviour data the plan relies on, and meet the recording and reporting requirements where regulated restrictive practices are in place.

That is the aim, and we build rosters around it. A small consistent team means you are not re-explaining your care every week, and it is safer — particularly for clinical and high intensity supports, where workers are trained and signed off for your individual needs.

Tell us, and we will act on it. You can raise feedback or a complaint by phone, email or through our feedback form, and you can do it anonymously or through someone acting on your behalf. You can also go straight to the NDIS Quality and Safeguards Commission on 1800 035 544 at any time. Using our process does not affect your right to contact the Commission.